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Salesforce Service Cloud: Call Scripting

Implementing Call Scripting With Salesforce Service Cloud

Despite the increase in online communications, most enterprises remain critical to building customer loyalty and exceptional customer service. Salesforce service cloud comes with several features to assist customers in many ways. The call script is one of the modules of Service Cloud, which is defined as a pre-written response guide ...
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Salesforce Implementation: Gathering Functional and Non-Functional Requirements

Functional and Non-Functional Requirements in Salesforce Implementation

Salesforce CRM is a comprehensive platform that covers all the necessary business processes. It improves relationships that enterprises maintain with partners, customers and competitors. Salesforce system helps to streamline customer service, sales, and marketing within the organization, delivering features such as effective communications, lower service costs, and higher sales margins ...
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Salesforce Implementation: Gathering User Requirements

Tips for User Requirement Gathering Process in Salesforce Implementation

In these digital ages, many large organizations use Salesforce CRM to handle both internal and external activities. Salesforce solution development is a very important aspect of before rolling out Salesforce, consultants should gather requirements to implement a successful Salesforce solution. In the requirement gathering process, Salesforce consultants need to know ...
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Requirement Gathering Process

Tips for Business Requirement Gathering Process in Salesforce Implementation

In today's world, Salesforce is one of the most powerful tools used by most enterprises. It allows them to store, retrieve, sort, gather, and prioritize leads and customer data. However, Salesforce contributes to marketing, sales, service, IT, and commerce teams working as one from anywhere. Understanding Salesforce is simple, but ...
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Salesforce Service Cloud: CTI Integration

Computer Telephony Integration (CTI) with Salesforce

Salesforce is a top rank CRM, and a service cloud (Help Desk). Open CTI is a term that refers to modern technology that enables CRM to interact with PABX (Telephone Systems or VOIP). A CTI (Computer Telephony Integration) is mostly used in large enterprises, call centers or contact centers with ...
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