QR Solutions, Registered Salesforce Partner Providing Consulting, Implementation and Managed Services
Salesforce Customer Community Services Australia
We provide Customer Community development, implementation services around the world. Offering a range of services which includes
- Discovery sessions
- Solutioning, Design and architecture
- Integration with external vendor apps
- Migration strategies
Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals. Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce Customer Community. Consulting will cover
- Business Goals and Expectations (Typically called Discovery Sessions)
- Technical Design Documentation
- Application augmentation Strategies
- Data Integration Strategies
- User adoption and Change management strategies.
- Digital asset creation App Launch advise and training.
Customer Community Implementation Services
Implementation of Customer Community can take as little as 4 weeks for a simple implementation to as long as 2 months for larger implementations. In the case of Customer Community lauch, in almost all of the cases businesses go with a phased launch approach, feedback from a limited audience helps in satisfying partner expectations and limiting business disruption. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation.
- Lightning enabled Portal development
- Branding and seamless integration with corporate websites
- Mobile responsive designs
- Migration from existing Customer support portals
- Case Management – Drive support through self service
- Support Inside sales – Guide Customers to enhanced products and services
- Implementing customer Self Service modules – like Knowledge and Chatter Answers.
- Closing customer feedback looks – through configuring satisfaction surveys
- Additional functionalities where required – Real time support and visibility
- Integration services – Seamless experience through chatbots
Customer Portal Managed Services
Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in BAU Activities and enhancements, while you focus on your business. Our Salesforce specialists maintain your Portal implementation by providing much needed assistance to your Customer support management teams in Administering, , creating and maintaining functionalities. Working closely with your Customer Support management teams in ensuring the customer portal is constantly refreshed. Managed Services include
- Release maintenance
- Knowledge maintenance
- Development Assistance
What is Salesforce Customer Community?
Salesforce Customer Community is a portal built on top of salesforce platform, focused on customer (self) service and support. Offering pure digital experience to customers, and enhancing the companies presence on the web, this extension to a salesforce sales cloud and service cloud implementation is a value add to the investment at all levels. The Customer community offers the much required paradigm shift for the customers to engage with the company to access and product and service information. Exchange of Ideas, Products and services knowledge base, brand enhancement, prospecting and inside sales are value adds that comes out of the box through this offering
What are the benefits of the Salesforce customer community?
Digital communications are made easy through feeds – that are constantly updated; Open conversations tend to keep customer service transparent and improves credibility
- Saves cost and time by empowering the customer to get answers to their queries among themselves
- By providing customers a voice, companies can develop and improve as per their ideal customers’ feedbacks
- Create a unique brand experience as the customers connect and collaborate within the community
- Increase customer engagement by rewarding with exclusive information or with badges for their engagement
Why should I buy a Salesforce customer community?
Have you have built your sales cloud and service cloud,
Have you have stated the road to sale process effectively and created adequate resources for your sales and services team to engage with the products and services,
Have you enabled omni channel capabilities to communicate with your prospects and customers.
If your answer is yes for all the above..
Its time to create space for your customers to speak and communicate with you efficiently.
Allow customers to manage their record, and data – there by paving the way for a collaborative platform.
Allow the customers to ask questions and find answers, Improve access to information and provide for a great customer experience.
Its not a secret anymore
A Happy customer contributes to your growth by bringing more business…
Above all ..
All your customer data is in one place, allowing for efficient handling of customer engagement. And of-course with the backing of Salesforce, the world’s No. 1 CRM.
Find out what our valued customers have to say about us.
"QR Solutions has provided support for DSS (Department of Social Services, formally FaHCSIA) for several years now in the Business Intelligence space, primarily around the Installation and Support of Hyperion.The level off service received from QR Solutions has far exceeded what would normally be expected of such an arrangement. QR Solutions consultants demonstrate great knowledge in subject matter expertise and deliver reliable and punctual service. On occasion, I have requested assistance at short notice and they have cheerfully and willingly accommodated such requests. Their level of support is highly regarded at this organisation and I have no hesitation in recommending them to other potential clients."
"QR Solutions has been pivotal in the development of Audi Australia's Integrated CRM and Analytics platforms.With strong strategic and technical capabilities, their ability to solve complex technical business problems with effective business solutions is why Audi Australia has engaged QR Solutions to deliver these critical business platforms.”
"QR Solutions as knew exactly what was required and was able to deliver to our expectation and more. Their ability to understand the business processes and provide suggestions helped us achieve not only the desired results but also helped re-engineer some of the business processes efficiently. Although unpretentious, QR Solutions culture demonstrates professional values. We are glad to have QR Solutions as our implementation partners. We are continuing to work with them into the future. ”
Great Experience, Good feedback from clients
QRS have been responsive, diligent and extremely knowledgeable around the design and implementation of Salesforce to our business when we needed an integrated CRM platform that would help us connect with our customers in today's digital age. Being a niche industry and not too many Auto Traders utilising this platform to date, it was great to have ideas presented at the table with relevance to our day to day operation, but also linked to strategic goals that they understood. Would highly recommend!
QR Solutions are a great partner for salesforce projects: very good project management, technical knowledge is high, and they work well to keep our company on track despite our own non-project distractions. Change requests were handled effectively in a timely fashion. Overall a 5 out of 5 salesforce partner.