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Customer Community

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QR Solutions, Registered Salesforce Partner Providing Consulting, Implementation and Managed Services

Salesforce Customer Community Services Australia

We provide Customer Community development, implementation services around the world. Offering a range of services which includes

  • Discovery sessions
  • Solutioning, Design and architecture
  • Integration with external vendor apps
  • Migration strategies

Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals. Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce Customer Community. Consulting will cover

  • Business Goals and Expectations (Typically called Discovery Sessions)
  • Technical Design Documentation
  • Application augmentation Strategies
  • Data Integration Strategies
  • User adoption and Change management strategies.
  • Digital asset creation App Launch advise and training.

Customer Community Implementation Services

Implementation of Customer Community can take as little as 4 weeks for a simple implementation to as long as 2 months for larger implementations. In the case of Customer Community lauch, in almost all of the cases businesses go with a phased launch approach, feedback from a limited audience helps in satisfying partner expectations and limiting business disruption. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation.

  • Lightning enabled Portal development
  • Branding and seamless integration with corporate websites
  • Mobile responsive designs
  • Migration from existing Customer support portals
  • Case Management – Drive support through self service
  • Support Inside sales – Guide Customers to enhanced products and services
  • Implementing customer Self Service modules – like Knowledge and Chatter Answers.
  • Closing customer feedback looks – through configuring satisfaction surveys
  • Additional functionalities where required – Real time support and visibility
  • Integration services – Seamless experience through chatbots

Customer Portal Managed Services

Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in BAU Activities and enhancements, while you focus on your business. Our Salesforce specialists maintain your Portal implementation by providing much needed assistance to your Customer support management teams in Administering, , creating and maintaining functionalities. Working closely with your Customer Support management teams in ensuring the customer portal is constantly refreshed. Managed Services include

  • Administration
  • Release maintenance
  • Knowledge maintenance
  • Development Assistance

Platform Highlight

  • Business-Integration

    Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files

  • community

    Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.

  • branding

    Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.

  • Mobile

    Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.

  • lightning-bolt

    Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.

  • knowledge

    Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.

  • case

    Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.

  • engagement

    Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.

  • e-commerce

    Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.

What is Salesforce Customer Community?

Salesforce Customer Community is a portal built on top of salesforce platform, focused on customer (self) service and support. Offering pure digital experience to customers, and enhancing the companies presence on the web, this extension to a salesforce sales cloud and service cloud implementation is a value add to the investment at all levels. The Customer community offers the much required paradigm shift for the customers to engage with the company to access and product and service information. Exchange of Ideas, Products and services knowledge base, brand enhancement, prospecting and inside sales are value adds that comes out of the box through this offering

mobile screenshot
community cloud

What are the benefits of the Salesforce customer community?

Digital communications are made easy through feeds – that are constantly updated; Open conversations tend to keep customer service transparent and improves credibility

  • Saves cost and time by empowering the customer to get answers to their queries among themselves
  • By providing customers a voice, companies can develop and improve as per their ideal customers’ feedbacks
  • Create a unique brand experience as the customers connect and collaborate within the community
  • Increase customer engagement by rewarding with exclusive information or with badges for their engagement

Why should I buy a Salesforce customer community?

Have you have built your sales cloud and service cloud,
Have you have stated the road to sale process effectively and created adequate resources for your sales and services team to engage with the products and services,
Have you enabled omni channel capabilities to communicate with your prospects and customers.
If your answer is yes for all the above..
Its time to create space for your customers to speak and communicate with you efficiently.
Allow customers to manage their record, and data – there by paving the way for a collaborative platform.
Allow the customers to ask questions and find answers, Improve access to information and provide for a great customer experience.
Its not a secret anymore

A Happy customer contributes to your growth by bringing more business…
Above all ..
All your customer data is in one place, allowing for efficient handling of customer engagement. And of-course with the backing of Salesforce, the world’s No. 1 CRM.


Find out what our valued customers have to say about us.

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