QR Solutions, Registered Salesforce Partner Providing Consulting, Implementation and Managed Services
Salesforce Consulting Services Australia
We provide Salesforce consulting Services around the world. Offering a range of services which includes
- Discovery sessions
- Design and Architecture
- Migration strategies
Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals.
Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce. Consulting will cover
- Business Goals and Expectations (Typically called Discovery Sessions)
- Application Design Documentation
- Technical Design Documentation
- Custom Development Documentation
- Data Migration Strategies
- Integration Strategies
- Quality Bench Marks
- Implementation Road Map
- Development Environment design
- User adoption and Change management strategies.
Salesforce Implementation Services
Implementation of Salesforce can take as little as 2 weeks for a simple implementation to as long as 2 years for complex implementations. In almost all of the cases the quick wins are felt by the business within the first phases of the implementation; which would be typically the first 12 weeks in a large implementation outlay. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation. For established road map and approach our services cover the following
- Configuration and Development
- Reporting and Analytics
- Integration Development
- Testing and Deployment
- Training and User Adoption
Salesforces Managed Servicess
Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in enhancements, while you focus on your business. Read here about benefits of managed services Managed Services include
- Release maintenance
- Data Management
- Reporting and Analytics
- Development Assistance
What is Service Cloud?
Service Cloud is one of Salesforce’s core services built on its customer success platform. Service cloud has revolutionized customer support by enabling omni-channel communications leveraged between organizations and customers. It is now possible to deliver smart, fast, and personalized services to customers using service cloud. Among many of its beneficiaries are over 150K+ Customers, who have successfully enhanced customer experience through exceptional support.
Salesforce launched Service Cloud as a customer service SaaS application in 2009. In 2008 Salesforce bought the on-premise customer-service software InStranet for repurposing it to Service Cloud. It became the first customer service solution provider to empower companies to manage all the service conversations in the cloud. Sales Cloud harnessed other cloud platforms and search engines like Amazon, Google, and Facebook as value adds to enhance customer experience through service cloud offerings.
Core elements of Service Cloud…
Service Cloud connects one-to-one with all customers across multiple channels on all devices based on a group of core elements that include
- Online customer communities
- Social networks and blogosphere connections
- Contact center technology
Why should I buy the Service Cloud?
With no doubt to establish your customer support on the cloud. To be accessible to all of your customers in omni-channel; all of this in a very quick time frame. On an average a simple customized customer support solution can be designed, customized and implemented within a 4 week time frame. Imaging rolling out a top class support solution using a #1 CRM Platform, with features that can be extended to offer versatile solutions into the future for a very affordable cost…!! Depending on the company’s size and its scaling, buying the Service Cloud could be a game-changer for any company. From Forbes 100 to many small business owners have benefited due to its many features and benefits. Please see our pricing page for more information on the cost of service cloud, speak to us today to learn more about the cost of implementation and support. Hence it is time to call our executive for more details on Salesforce Service Cloud to develop your business to unprecedented levels.
What is Service Cloud?
Service Cloud is one of Salesforce’s core services built on its customer success platform to provide 360 degrees of customer requirements. It has revolutionized customer support for more than a decade by making interactions between organizations and customers easy to develop businesses. It is possible with Service Cloud delivering smart, fast, and personalized service to customers. Among many of its beneficiaries is Coca-Cola, which is exceptionally successful in enhancing its customers’ experience.
Find out what our valued customers have to say about us.
"QR Solutions has provided support for DSS (Department of Social Services, formally FaHCSIA) for several years now in the Business Intelligence space, primarily around the Installation and Support of Hyperion.The level off service received from QR Solutions has far exceeded what would normally be expected of such an arrangement. QR Solutions consultants demonstrate great knowledge in subject matter expertise and deliver reliable and punctual service. On occasion, I have requested assistance at short notice and they have cheerfully and willingly accommodated such requests. Their level of support is highly regarded at this organisation and I have no hesitation in recommending them to other potential clients."
"QR Solutions has been pivotal in the development of Audi Australia's Integrated CRM and Analytics platforms.With strong strategic and technical capabilities, their ability to solve complex technical business problems with effective business solutions is why Audi Australia has engaged QR Solutions to deliver these critical business platforms.”
"QR Solutions as knew exactly what was required and was able to deliver to our expectation and more. Their ability to understand the business processes and provide suggestions helped us achieve not only the desired results but also helped re-engineer some of the business processes efficiently. Although unpretentious, QR Solutions culture demonstrates professional values. We are glad to have QR Solutions as our implementation partners. We are continuing to work with them into the future. ”
Great Experience, Good feedback from clients
QRS have been responsive, diligent and extremely knowledgeable around the design and implementation of Salesforce to our business when we needed an integrated CRM platform that would help us connect with our customers in today's digital age. Being a niche industry and not too many Auto Traders utilising this platform to date, it was great to have ideas presented at the table with relevance to our day to day operation, but also linked to strategic goals that they understood. Would highly recommend!
QR Solutions are a great partner for salesforce projects: very good project management, technical knowledge is high, and they work well to keep our company on track despite our own non-project distractions. Change requests were handled effectively in a timely fashion. Overall a 5 out of 5 salesforce partner.