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Salesforce CRM is one of the most powerful tools used by top most enterprises. It allows them to store, retrieve, sort, gathers, and prioritize leads and customer data. However, Salesforce contributes to Marketing, Sales, Service, IT and Commerce teams work as one from anywhere. Understanding Salesforce CRM is simple, but ...
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Salesforce is a top rank CRM, and a service cloud (Help Desk). Open CTI is a term that refers to modern technology that enables CRM to interact with PABX (Telephone Systems or VOIP). A CTI (Computer Telephony Integration) is mostly used in large enterprises, call centers or contact centers with ...
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Social customer service is a unique feature of the Salesforce service cloud. This connected service module creates and handles cases on social media platforms. Allow agents to respond to queries and commentaries via social networks such as Facebook, Twitter, Instagram and others. Salesforce service cloud provides support and functionality to ...
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Customers use the website of enterprises to learn more about the products and services provided by enterprises. To assist customers, enterprises use a customer portal or a community to educate customers about their products and services. Salesforce is an enterprise-grade connected CRM platform for business management. Salesforce handles most business ...
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Salesforce is one of the best CRM solutions in the world. The service cloud is a product of Salesforce, which takes care of customer service with automate service processes and streamline workflows. Live agent chat is one of the modules of service cloud and helps customers from the website to ...
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