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Salesforce Implementation: Gathering Functional and Non-Functional Requirements

Functional and Non-Functional Requirements in Salesforce Implementation

Salesforce CRM is a comprehensive platform that covers all the necessary business processes. It improves relationships that enterprises maintain with partners, customers and competitors. Salesforce system helps to streamline customer service, sales, and marketing within the organization, delivering features such as effective communications, lower service costs, and higher sales margins ...
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Salesforce Implementation: Gathering User Requirements

Tips for User Requirement Gathering Process in Salesforce Implementation

In these digital ages, many large organizations use Salesforce CRM to handle both internal and external activities. Salesforce solution development is a very important aspect of before rolling out Salesforce, consultants should gather requirements to implement a successful Salesforce solution. In the requirement gathering process, Salesforce consultants need to know ...
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Requirement Gathering Process

Tips for Business Requirement Gathering Process in Salesforce Implementation

Salesforce CRM is one of the most powerful tools used by top most enterprises. It allows them to store, retrieve, sort, gathers, and prioritize leads and customer data. However, Salesforce contributes to Marketing, Sales, Service, IT and Commerce teams work as one from anywhere. Understanding Salesforce CRM is simple, but ...
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Salesforce Service Cloud: CTI Integration

Computer Telephony Integration (CTI) with Salesforce

Salesforce is a top rank CRM, and a service cloud (Help Desk). Open CTI is a term that refers to modern technology that enables CRM to interact with PABX (Telephone Systems or VOIP). A CTI (Computer Telephony Integration) is mostly used in large enterprises, call centers or contact centers with ...
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Social Customer Service: Salesforce Service cloud

Best Features of Social Customer Service – Salesforce Help

Social customer service is a unique feature of the Salesforce service cloud. This connected service module creates and handles cases on social media platforms. Allow agents to respond to queries and commentaries via social networks such as Facebook, Twitter, Instagram and others.Salesforce service cloud provides support and functionality to customer ...
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