Service cloud console is a product of Salesforce, which is used to find, update and create customer records faster. Give a 360-degree view of each customer during the support process. Using the Salesforce platform, enterprises can create many console applications.
In past years, enterprises have been spending billions of dollars to enable multiple channels for communicating with customers.
The Salesforce service cloud console reduces the customer wait time to resolve cases. The service cloud console helps customer service executives get suitable answers from Salesforce and help collaborate across channels to resolve cases swiftly and promptly.
Service console lets customer service agents perform the following things in Salesforce.
- Find, update, and make cases or other customer records
- Review and update customer cases or other customer records from organized lists
- Display all the data of customers, service, and product information needed on a single screen without anything.
Did you know that the Service cloud can connect with multiple legacy applications and help businesses with true digital transformation?
Benefits of Service Cloud Console
Using a service cloud console, customer service executives can provide more contact channels to the customers. The features and functionalities of the service cloud console are listed out below.
Work with multiple records simultaneous
It empowers customer support executives to view and access a lot of records at the same time. Service cloud console increases efficiencies and eliminates clutter.
View Bookmarks and Tabs
All the customer service agents can quickly jump into the data of any customer. They can get all information from a single and unified screen.
Give Access to Customers
The Salesforce service console is configurable, and customer service agents can decide how many controls they want to give their customers. Sometimes, customers might require some additional advantages while interacting with service agents. During this time, customer service agents no need to look for higher authorities, and they may give required permissions to the loyal customers.
The Salesforce service cloud console helps enterprises give responses as quickly as possible, this could be an advantage for both customers and companies.
Did you know that Service cloud clubbed with customer community results in high retention and loyalty?