Salesforce is one of the best CRM solutions in the world. The service cloud is a product of Salesforce, which takes care of customer service with automate service processes and streamline workflows. Live agent chat is one of the modules of service cloud and helps customers from the website to get real-time support consistently.
Live agent transforms each communication that comes into a company as an active ticket. It acts as s medium between support agents and customers. They include all live chats, emails, Facebook messages, tweets, phone calls, and internal data related to the users or customers.
According to a reliable source, live chat leads to a 40% of increase in conversion rate and a 48% increase in revenue per live chat.
The Benefits of Activating Live Agent chat
In these digital ages, technology brings up alternatives for logical and repetitive human jobs, but not for customer service, which involves emotional intelligence.
Most customers don’t want to wait in a long queue for a response from a company. Service cloud introduces a Live Agent Chat module that fills this void in answering the most common questions that customers usually ask. This gives a lot of mileage to organizations in addressing the most common questions and making the most use of technology.
Growth of Sales
Live agent chat module helps in speeding up customer service of an enterprise. It could positively impact the sales process. Use the live agent module to assist and guide customers exactly when they need support.
Solve Customer Issues
Instant responses and answers both are real-time expectations of a customer. The live chat agent module helps customers to get required data in the fastest way. Service cloud built to serve customers in all possible ways.
Live agent chat module is a non-intrusive and personal form of communication. Enterprises can connect better with customers and earn their trust. Good customer support brings revenue and business growth. Live agent chat can attend many customers at the same time. With the service cloud live agent module, enterprises can have support staff standing by to chat 24/7
Did you know those live agents can enhance customer experience? Live agents also help in continuous improvement and upgrade of the FAQ.