call button
Speak Now ?

Knowledge Management-Salesforce Service Cloud

Salesforce Knowledge Management System is a product of Salesforce Service Cloud. Knowledge management helps share information, insights and answers across digital space. Supply information to both customers and employees consecutively.


In this digital era, technological advancement has pushed the need for knowledge management to the forefront. Businesses now expanded across multiple sites, on a global scale, and in many languages. With advanced mobile devices, employees are expected to be on service 24/7.  Help customers find the answers they need and empower and connect sales reps or customer service agents with the correct answers to customer queries with a knowledge management tool.

Features of Knowledge Management Solution


Deliver answers Consistently

Help customers get what they need using a collaborated knowledge management solution. Has powerful analytics to identify which articles are working and identify and create new content.

Maximize Service Agent Productivity

Quickly present the answers or articles to customers by adding knowledge management solutions to the agent workspace. Suggest the best articles automatically for every conversation, and then make it easy for customer service agents to preview and share them over any communication channel with one single click.

Help customers help themselves

Encourage and motivate customer self-service by embedding relevant articles right into the enterprise’s website, community, portal, and other mobile apps. Instantly respond to customer queries by using chat bots – powered by AI – to recommend relevant articles.

Streamline Knowledge Management Process

The knowledge management solution applies industry best practices and ensures the accuracy of articles or answers. Help customers get quick answers without delay. In these digital ages, no one wants to wait for a long time to get a response from the product side, where knowledge management comes into the picture to give back responses as quickly as possible.

Are you struggling to provide instant customer service? Our experts can help you get out from troubles you’re facing.  Just Click here to get our services.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top

Get Started

Please register Your details

Get Started

Please register Your details

Thanks for your interest..
Please provide your details...


No. 79, 2nd Floor,
Ramakrishna Nagar Main Road, Kallukuzhi, Trichy
620 020.


Suite 1.03,
No 9, George Street,
North Strathfield,
NSW – 2137.