Service cloud console is a product of Salesforce, which is used to find, update and create customer records faster. Give a 360-degree view of each customer during the support process. Using the Salesforce platform, enterprises can create many console applications.
In past years, enterprises have been spending billions of dollars to enable multiple channels for communicating with customers.
The Salesforce service cloud console reduces the customer wait time to resolve cases. The service cloud console helps customer service executives get suitable answers from Salesforce and help collaborate across channels to resolve cases swiftly and promptly.